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We stand by the quality of every Sovryn product. If something’s not right, we’ll make it right.
🕒 14-Day Return Window
You have 14 days from the day you receive your order to request a return.
To be eligible:
To start a return, email us at Join@BitcoinSovryn.com. If your return is accepted, we’ll send you the return address and instructions.
⚠️ Items sent back without prior approval will not be accepted.
📦 Damaged or Incorrect Items
If your item arrives damaged, defective, or isn’t what you ordered, please contact us immediately at Join@BitcoinSovryn.com with a photo if possible. We’ll assess the issue and make things right.
🚫 Non-Returnable Items
We cannot accept returns on:
Not sure if your item qualifies? Just email us and we’ll clarify.
🔁 Exchanges
Want a different size or color? The best way is to:
🇪🇺 EU Customers: 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days for any reason, no explanation needed.
Items must still be:
💸 Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at Join@BitcoinSovryn.com
🤝Questions?
We’re here to help. If you’re unsure about any part of the process, just email us at Join@BitcoinSovryn.com.