Refund policy

We stand by the quality of every Sovryn product. If something’s not right, we’ll make it right.

🕒 14-Day Return Window

You have 14 days from the day you receive your order to request a return.

To be eligible:

• Items must be unworn, unused, with tags, and in the original packaging
• You’ll need a receipt or proof of purchase
• Return shipping costs are the customer’s responsibility

To start a return, email us at Join@BitcoinSovryn.com. If your return is accepted, we’ll send you the return address and instructions.

⚠️ Items sent back without prior approval will not be accepted.

 

📦 Damaged or Incorrect Items

If your item arrives damaged, defective, or isn’t what you ordered, please contact us immediately at Join@BitcoinSovryn.com with a photo if possible. We’ll assess the issue and make things right.

 

🚫 Non-Returnable Items

We cannot accept returns on:

• Sale items
• Gift cards
• Personalized/custom products
• Perishable or hygiene-related goods

Not sure if your item qualifies? Just email us and we’ll clarify.

 

🔁 Exchanges

Want a different size or color? The best way is to:

1. Return your original item (once approved)
2. Place a new order for the item you want.

 

🇪🇺 EU Customers: 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days for any reason, no explanation needed.

Items must still be:

• Unworn
• With original tags and packaging
• Accompanied by proof of purchase

 

💸 Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

• A refund will be issued to your original payment method within 10 business days
• Processing times may vary by your bank or card provider

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at Join@BitcoinSovryn.com

🤝Questions?

We’re here to help. If you’re unsure about any part of the process, just email us at Join@BitcoinSovryn.com.